Insurance and Billing
Your physician’s office will provide us with your insurance and contact information prior to your arrival at our surgery center. An insurance verifier from our business office will then call your insurance carrier and confirm that the appropriate authorization for surgery was received.
Depending on when we receive your insurance information, we will either send you a written letter detailing your insurance benefits and estimated financial responsibility, or call you to review your benefits over the phone. You are always welcome to call our business office staff directly with any additional questions: (650) 991-3237.
We offer the option to pay bills online. With our online bill pay option, you can securely make a payment for your service online with no hassles.Pay Bill Online
The surgery center fee covers the use of our facility, nurses and staff, and any equipment or medications you may use during your visit with us. Please be aware that you may also receive bills from:
- Your anesthesiologist – for your anesthesiologist’s fee
- Your physician – professional fee for performing your surgery
- Pathology – if a specimen was sent out for examination
- Radiologist – if an ultrasound or x-ray was sent out for examination
Your estimated financial responsibility is due on the day of surgery, so please be aware of your co-pay and/or deductible amounts. Campus recognizes its obligation to remain flexible in financial matters. In the event that any of the above conditions cannot be met, please contact us prior to your procedure so that we can set up other financial arrangements.
View accepted insurance plans:
- Aetna (all products)
- Blue Cross (all products)
- Blue Shield (all products)
- Care Advantage/HPSM (Healthplans of San Mateo)
- Chinese Health Plan
- CIGNA (all products)
- Easy Choice Health Plan
- First Health/Coventry
- Health Net (all products)
- Medi Cal (if secondary)
- Multiplan / PHCS (Private HealthCare Systems)
- Networks By Design
- Secure Horizons/ Pacificare, all products
- United HealthCare, all products
- Workers’ Compensation
Affiliated Medical Groups (HMO cases will require preauthorization from the medical group):
- Brown & Toland Medical Group
- Physicians Integrated Medical Group (PIMG)
- Hill Physicians Medical Group
- Affinity Medical Group
- All Covered California Plans
How We Bill
We make our best effort to contract with all major insurance companies so that you can maximize your in-network insurance benefits. We are currently contracted with: Aetna, Blue Cross, Blue Shield, CareMore, Chinese Health Plan, Cigna, Health Net, Interplan, Medicare, Secure Horizons/ Pacificare and United Healthcare.
Our insurance contracts change frequently, so if you do not see your provider above please give us a phone call at (650) 991-2000. If we do not have a contract with your provider, our billing staff would be happy to set up alternative out-of-network arrangements. Campus is affiliated with Brown & Toland, Physicians Integrated Medical Group (PIMG), Hill Physicians and Affinity Medical Groups.
We accept Workers’ Compensation insurance, and rely on your doctor’s office to obtain the appropriate authorization as evidence of coverage.
Billing Contact Information
Surgery Center Business Office
Palo Alto Pathology: (800) 303-4727
West Coast Pathology: (800) 794-9737
California Pacific Medical Center Laboratory: (800) 710-7721
BAKO Laboratory: (855) 245-2256
Vista Imaging: (415) 272-3925 ext. 113
Pacific Medical (durable medical equipment): (800) 726-9180
Sometimes a decision will be made by you and your physician to rent or purchase durable medical equipment from a third-party vendor to assist in your recovery. Some common requests are for crutches, orthopedic boots, ice machines and braces/sling. This equipment will be coordinated in advance of surgery. Please contact Pacific Medical directly for questions about the equipment.
Anesthesia contact numbers
The Cost of Your Procedure
Because you are responsible for costs for covered healthcare services until you reach your deductible, you should comparison shop if you elect to have a nonemergency procedure.
You can use tools like Healthcare Bluebook and the Medicare Procedure Price Lookup (for Medicare patients). Many health insurance websites also provide information on where to find in-network services.
A High-Deductible Health Plan (HDHP) is a plan with a higher deductible than a traditional health insurance plan.
A High Deductible Health Plan (HDHP) can be a wise way to save money on health insurance and take a proactive role in your healthcare.